What is a "User"?
is any unique person logging in to the Rollout application with a unique email address. This includes:
- Managers & Leads
- Billing Admins
What is a MAU?
MAU stands for Monthly Active User, and refers to a single unique user of an application. Anonymous users can be tracked by session, so a single user who visits multiple times will only be counted once.
How do you calculate MAUs
We calculate the number of unique users over your monthly billing cycle. These are only the users interacting with client-side feature flags. Users are counted just once, regardless of the devices they use to access CloudBees Rollout or the number of sessions within the monthly billing cycle.
Do I have to buy MAU if I’m only using Feature Flags on the backend?
You only have to buy MAUs for feature flags in use on the client-side. You can create as many feature flags as you want for your backend systems without purchasing additional MAUs.
How is my monthly billing cycle defined?
Your billing cycle begins on the day you select your plan. For example if you were to sign up on the 20th, your recurring monthly billing will process of the 20th of each month.
Can I switch plans at any time?
You can upgrade your plan anytime. If you require less horse-power, you can downgrade at the end of your monthly or yearly subscription.
Do you have a free trial?
Yes, we offer a fully-featured, totally free trial of Rollout for 14 days. You can begin your trial here
What happens when my free trial ends?
When your free trial ends, the flags you already have in place will continue working uninterrupted for 90 days. You can continue logging into the dashboard, but you will not be able to create new deployments. Your data is safely stored in CloudBees Rollout for 90 days after your trial ends. When you sign up for a paid account you will be able to use all the data from your trial period.
Do you have plans for non-profit, academic, or open-source projects?
Yes, please contact us at firstname.lastname@example.org
What is a CSM?
A CSM is your Customer Success Manager. They serve as a liaison with CloudBees Support and Product teams. Your CSM will help with initial onboarding, first value realization and access and guidance to best practices through available CloudBees training and knowledge.
Is my data safe?
Your data is safe with us. CloudBees Rollout is GDPR, AICPA and SOC compliant. We don’t save end user data. We have secure authentication and use Amazon cloud’s exceptionally flexible and secure cloud infrastructure. Learn more about security here: https://rollout.io/security/.